Answers for every step.
Clear information about orders, delivery, returns, sizing, products, and promotions.
Orders & tracking
How do I track my order?
Use the tracking number in your shipping confirmation email on our Track Order page. Tracking becomes available after your package ships.
Where can I find my tracking number?
We email it after your order has been processed and handed to the carrier. Please also check your spam or promotions folder.
Can I change or cancel an order?
Contact us as soon as possible. Orders can move into processing quickly, so changes or cancellation cannot be guaranteed after processing begins.
What if I entered the wrong shipping address?
Contact support immediately with your order number and correct address. Once an order is processed or shipped, the address might no longer be editable.
Shipping & delivery
How long does shipping take?
Orders are typically processed before shipment, and available delivery estimates are displayed at checkout. Review the full Shipping & Delivery Policy for current information.
Why has my tracking not updated?
Carrier scans can take 24–72 hours to appear after your shipping confirmation. Contact us if no update appears after that window.
Will all items arrive in one package?
Items may ship separately based on availability and fulfillment timing. In that case, you may receive more than one tracking number.
Do international orders include duties and taxes?
Import duties, taxes, customs fees, or local charges may be collected by the destination country unless checkout states otherwise.
Returns & refunds
What is your return window?
Eligible items may be returned within 30 days of delivery. Items must be unused, unworn, clean, and returned with original packaging and accessories when applicable.
How do I start a return?
Contact support with your order number, checkout email, item, and reason. Wait for approval and instructions before mailing anything back.
Do you offer exchanges?
Exchange availability depends on current inventory. When a size or color is unavailable, a return and new order may be recommended.
Who pays for return shipping?
Customers are generally responsible for return shipping unless the return is due to a confirmed StrideMart error or defective item. See the Return & Refund Policy.
What if my item arrives damaged or incorrect?
Contact us promptly and include your order number plus clear photos of the product and packaging for review.
Sizing & products
How do I choose the right shoe size?
Measure both feet, use the longer measurement, and compare it with product-specific sizing. Start with our Size Guide.
What should I do if I am between sizes?
Review product fit notes. For thicker socks or extra room, sizing up may provide a more comfortable fit.
Do sizes fit the same across every brand?
No. Fit varies by brand, construction, and style. Product-specific sizing should take priority over a general conversion chart.
How can I review size conversions?
Use our Size Conversion Chart as a starting point, then compare it with the product page.
Payments & offers
Which payment methods can I use?
Available secure payment methods are displayed during checkout and can vary by device, location, and order eligibility.
How do promotions and discount codes work?
Offer requirements appear in your cart or at checkout. Enter required codes before payment. Some offers cannot be combined.
Why is my discount not applying?
Check offer dates, eligible products, quantities, and minimum order requirements. A cart that no longer qualifies may lose the discount.
Try a shorter search or contact our support team.
Talk to StrideMart Support.
Send your order number and a short description. We usually reply within one business day.